From our surgeons and technologists to our personal Muve navigators, every member of the Muve Lakeway team works together to provide a seamless total joint replacement experience for each and every Muve client. Meet Jennifer, our Muve Lakeway ASC certified surgical technologist! Even though you might not remember seeing her before your procedure, she's responsible for enabling your surgical team to do the best job possible by maintaining a sterile operating environment and assisting your surgeon as needed. Read below to learn why Jennifer feels inspired by the work she does at Muve, how she thinks the Muve program is different every past health program she's experienced, and why she believes Muve is innovating the patient experience for good.
Why did you join the Muve team?
The answer is simple. We are a compassionate, unified group with an organization-wide vision of patient-centric care. Everything we do with Muve, no matter our role, is all about YOU and how we can optimize and transform your healthcare experience.
What were you up to before joining Muve?
I've been a CST for almost 11 years now. Before joining Muve, I was employed by several larger hospitals; the last one was local in our community. I can honestly say that joining Muve has been one of the best decisions I've ever made! I'm thankful for my other hospital experiences, but the difference between them and Muve is night and day!
Ok, here’s where I have to brag a little bit… I absolutely LOVE my team! Can you imagine being able to come to work every day and feeling inspired by each and every person you work with? It’s incredible, but that’s how I feel! When each team member knows their efforts and strengths are appreciated and valued, magic happens. It creates a cycle that produces great, empowering and inspirational work. We're constantly seeking to better ourselves and our organization, checking in with one another for perspective on how to more efficiently carry out the vision and core values here at Muve.
How would you define innovation?
When I think of the word “innovation," I think of a modern approach toward a necessary solution. A shift if you will, to a cutting-edge thought process from old practiced methodology.
As a surgical technologist in a larger hospital setting for nine years, I rarely left the operating room. One of the things I love so much about Muve is the belief of personalizing the patient experience. After our patients are discharged from the ASC and become clients upstairs in the Stay Suites following their surgery, I’m able to visit and formally introduce myself sans anesthesia! We had a patient who let us know that “chocolate” would be very helpful in her recovery (I can relate - chocolate makes everything better, right?!). The night before her surgery, I baked her a dozen chocolate chip cookies. After she was settled, I went upstairs and introduced myself and presented my cookies, thinking she might enjoy some “pain control.” I'll always remember her thanking me with a smile that lit up the room!
To learn more about Muve Health, our visionary team, and our innovative approach to total joint replacement care delivery, visit our website or connect with us on social!