At Muve Lakeway ASC and Muve Lakeway Stay Suites, we believe in empowering you with the tools and resources you need to make the best decisions about your joint replacement care. This week, meet Melissa, the first person you'll talk to when you call Muve Lakeway and your #1 for resource for understanding how Muve's innovative joint replacement program may be the right fit for you.
Choosing your joint replacement setting requires considering the logistics - like, "What does my insurance cover?", "What will my payments look like?" and "What are my next steps?" That's where Business Office Manager Melissa comes in. From helping you navigate insurance benefits to creating a financial plan that allows you to comfortably prioritize your health, Melissa is your #1 resource for the answers you need to feel confident about your joint replacement care. Read on to learn about Melissa and why she's committed to delivering better care by design.
Why did you join the Muve team?
I wanted the opportunity to join a team that shared the same values I have and to help work towards creating a positive change in the healthcare industry.
What were you up to before joining Muve?
I've served in various positions within the medical field for fourteen years in the Lakeway/Bee Cave area, starting as a receptionist for an Internal Medicine clinic, moving into a medical assistant role with the former Lakeway Regional Medical Center, and most recently as a practice manager with Baylor Scott and White in a family practice clinic.
I love helping others. I actually set out to be a nurse, but soon realized that it took a special person to do that job. I feel that everyone is blessed with certain talents and abilities, so I found a way to utilize mine while getting to help people.
What's your favorite Muve milestone to-date?
One of the questions we ask our patients prior to surgery is, “What would you like to get back to doing after surgery?" When I hear about them resuming their favorite activities, it makes me proud. And it amazes me that we routinely deliver on helping our patients reach these goals.
The feeling I had when I joined the Muve team and got to know my amazing fellow coworkers. #Atlast.
To learn more about Muve Health, our visionary team, and our innovative approach to total joint replacement care delivery, visit our website or connect with us on social!